Overview

A fun and engaging workshop where participants identify what is helping or hindering your team’s ability to achieve stated goal. In the workshop, participants identify the “winds” that move you closer to the goal and the “anchors” that hold you back.

Outcomes

  • Critical issues preventing your team from goal achievement
  • Alignment to ServiceNow products and/or capabilities to resolve

Participants

You want an equal representation of participants to shed light on the user, business, and technical reasons for the success or failure. We recommend 5-15 participants for this workshop.

Materials & environment

In Person Session

  • Sticky notes, Permanent markers
  • Dry erase markers
  • Butcher wall paper or white board
  • Large conference room – so participants can walk around and interact with materials
  • Voting dots

Virtual Session

  • Online white board collaboration tool (Miro, Mural, Figjam, etc)
  • Template for the workshop

Process

Before you start

  1. Identify your goal, or specific solution that you will be talking about. Consider the Long Term Goal method if the goal is not clear.
  2. Set up your online collaboration space, or in person conference room.
  3. The facilitator will present the stated long term goal to all participants
  4. Each participant documents 3-5 “winds” that currently help the organization achieve the presented goal. 5 minutes
  5. Each participant documents 3-5 “anchors” that currently prevent the organization from achieving the presented goal. 5 minutes
  6. In groups of no more than FOUR, share your winds and anchors. 10 minutes
  7. Each group should vote on their Top 3 anchors. 5 minutes
  8. Select 1 representative from each group to share their anchors on the main whiteboard.
  9. After all groups have shared, work with the presenters to find logical groupings of anchors. 5 minutes
  10. Give each participant 3 voting dots and ask them to vote on their TOP 3 anchor groups. They can vote on one group multiple times
  11. The items with the most votes are the challenges that you should focus on first

Synthesis

You can use the anchors to inspire ideation. We suggest reframing the challenges into How Might We… statements first.

How Might We

Reframe backwards looking problem statements into challenge statements for a better future.

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Long Term Goal

Align stakeholders on the long term goals of the project.

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Transforming a Business Process

When migrating and existing business process to ServiceNow you can follow this play to drive understanding of the current state, ideate how to best leverage the platform to improve the efficiency and usability of the process and validate that the solution will resonate with users and stakeholders.

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