Methods are the specific activies that will help you learn, explore and create great experiences with ServiceNow. Methods are the items that make up plays which serve specific business outcomes.
Method Categories
We organize methods into 3 different categories
- Understand - Techniques to learn more about your users, business processes and more
- Ideate - Techniques to generate and validate ideas for how to solve a business problem
- Create - Techniques to create the artifacts to feed your implementation
Understand
Card Sorting
Learn how users expect content to be organized to align to your site taxonomy
Learn More...Challenges and Opportunities
Identify what is working well and holding you back from achieving a stated goal.
Learn More...Journey Mapping
Visualize a user’s interactions across multiple channels with a solution from the beginning towards the achievement of a goal.
Learn More...Understanding Analytics
Interpreting the data the platform provides via User Experience Analytics will provide leading indicators of issues in the current state expereicne
Learn More...User Interviews
Interact with the users to learn about their experiences and expectations with the technology or process you are looking to transform.
Learn More...Ideate
How Might We
Reframe backwards looking problem statements into challenge statements for a better future.
Learn More...Prioritization
Delivery team and stakeholders come together to align on the rank order of features and functionalities desired for a solution
Learn More...Prototyping in Figma
Rapidly explore how the experience would be delivered on ServiceNow without a line of code.
Learn More...Usability Testing
Observe users interacting with a prototype or production instance to see where they encounter friction
Learn More...Create
Theming an Experience
Understand how to apply your company's or product's brand to an experience built on ServiceNow
Learn More...